Terms Of Service
Effective Date: 29-08-2024
1. Acceptance of Terms
By accessing or using the services provided by El Roi Homecare Service ("we," "our," or "us"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our services.
2. Services Provided
El Roi Homecare Services offers homecare and health services designed to support individuals in their homes. Our services may include personal care, companion care, 24-hour care, dementia and Alzheimer’s care, and other related services. Specific details of the services provided will be outlined in a service agreement with the client.
3. Eligibility
Our services are available to individuals who meet the necessary health and safety requirements. We reserve the right to refuse service to anyone at our discretion if safety or care standards cannot be met.
4. Service Agreement
Before the commencement of services, clients must sign a service agreement outlining the scope of care, fees, and responsibilities of both parties. The agreement will detail the terms of service delivery, including schedules, care plans, and any special instructions.
5. Fees and Payment
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Pricing: Service fees will be provided before the start of care and outlined in the service agreement. Fees are subject to change with notice.
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Payment Terms: Payments are due as per the schedule outlined in the service agreement. We accept various forms of payment, including [list payment methods].
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Late Payments: Late payments may incur additional fees. Failure to pay on time may result in the suspension or termination of services.
6. Cancellation and Termination
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Cancellation by Client: Clients may cancel services with [insert required notice period, e.g., 24 hours' notice] without penalty. Cancellations with less notice may incur a fee.
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Termination by Company: We reserve the right to terminate services if the client fails to meet payment obligations, violates the terms of the service agreement, or if safety concerns arise.
7. Client Responsibilities
Clients are expected to:
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Provide accurate and complete information about their health and care needs.
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Maintain a safe and respectful environment for our caregivers.
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Notify us promptly of any changes to care requirements or conditions.
8. Privacy and Confidentiality
We are committed to protecting your privacy. All personal and health information shared with us will be treated confidentially and in accordance with our Privacy Policy. For more details, please review our [Privacy Policy link].
9. Liability
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Limitation of Liability: To the fullest extent permitted by law, El Roi Homecare Services shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services.
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Indemnification: Clients agree to indemnify and hold El Roi Homecare Services harmless from any claims, damages, or expenses arising from the use of our services, except in cases of gross negligence or willful misconduct.
10. Dispute Resolution
Any disputes arising out of or related to these Terms or our services will be resolved through [choose method, e.g., arbitration, mediation] in accordance with the laws of Boston, MA.
11. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and continued use of our services after such changes constitutes acceptance of the new Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
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El ROI HOMECARE SERVICES
Boston MA Office : +1 617-934-5470